Shaun Smith
Shaun Smith is widely regarded as one of the top business speakers and experts on customer experience and brand leadership. Over the last few years, he has been a key catalyst in expanding management focus from the tactical issues of customer service to the much wider and strategic issue of customer experience. He has developed some of the latest thinking and practice around this subject, focusing in particular on how organisations can achieve brand differentiation and long-term customer loyalty through the customer experience. He is an established author on the subject and has been rated as one the best business speakers in Britain*. Customer Experience Management workshops see more. * 'Guide to the best business speakers in Britain' published by SFB |
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One of the world's leading authorities on customer experience.
The audience reaction was overwhelming - never before have we had a speaker whose rating has consistently gone off the end of the scale.